Contact details
Surprise Together is a product operated by Neural Snap.
- Address: 30 Willan Road, Manchester M9 8LL
- Support: [email protected]
- Privacy requests: [email protected]
Data-request handling
We will verify your identity and authority before responding to a data request. We will review the account, Experience, contribution, billing and uploaded-media information covered by the request.
Retention and backup limits
Some records may need to be retained for legal, accounting, security, fraud-prevention or dispute purposes. Encrypted backup copies expire through our backup-retention cycle rather than being removed immediately from each historical backup.
Deletion outcomes
Where deletion is approved, associated uploaded media will also be handled through our operational deletion process. We do not promise immediate removal from every storage or backup system.